Microsoft Azure Architect Design (AZ-301) Practice Exam

How can Azure AD users who need fewer support requests best be managed regarding their passwords?

1. Through Azure AD Privileged Identity Management policies

2. Via self-service password reset

3. By implementing access reviews

4. By configuring password writeback

The correct answer is: Via self-service password reset

Managing Azure AD users to reduce support requests related to their passwords can be effectively achieved through self-service password reset (SSPR). SSPR empowers users to reset their passwords independently without the need to contact support personnel. This functionality allows users to initiate a password reset process on their own, streamlining what would otherwise be a lengthy support request and response cycle. By utilizing SSPR, organizations can significantly minimize the number of support tickets generated for password issues, as users can quickly regain access to their accounts. This self-service capability not only enhances user satisfaction by providing immediate solutions but also frees up IT resources to focus on more critical tasks rather than handling password resets. The other options do not directly address the need for users to manage their passwords independently. Privileged Identity Management policies primarily focus on managing access and permissions rather than directly aiding users with password issues. Access reviews are useful for understanding and managing user permissions but do not provide a mechanism for password reset. Configuring password writeback is beneficial for hybrid environments but does not empower end-users to reset their passwords without IT intervention. Therefore, self-service password reset stands out as the best method for minimizing support requests related to password management.