Microsoft Azure Architect Design (AZ-301) Practice Exam

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Which two features in Azure AD can help reduce operational overhead for the help desk?

Azure AD Privileged Identity Management policies
Access reviews
Self-service password reset
Password writeback

The correct answer is: Self-service password reset

Self-service password reset is a feature in Azure Active Directory that significantly reduces operational overhead for help desks. It allows users to reset their own passwords securely without needing to contact the help desk for assistance. This capability alleviates the number of help desk calls related to forgotten or expired passwords, allowing support staff to focus on more complex issues. By empowering users to handle their password management, organizations can enhance productivity and reduce response times. In contrast, while other features like Privileged Identity Management and access reviews enhance security and compliance by managing user access rights and roles, they don’t directly reduce the frequency of help desk interactions related to user account issues. Password writeback is a useful feature allowing users to synchronize their on-premises passwords with Azure AD, but it does not facilitate the password reset process as effectively as self-service password reset does.